Shipping and Payment

Shipping costs and information

Stickbär offers embroidery files for download. The link to download the files will be placed in the customer account after payment. A dispatch, in whatever form, does not take place. There are no shipping costs.

The files can be downloaded a limited number of times, in a certain period. It is the responsibility of the customer to back up the files after downloading. There is no right to download again.

Usually a file set includes the files for the embroidery machine in the purchased sizes, the instructions and accompanying files such as illustrations. For easy downloading of the files, they are combined in a ZIP file (compressed file folder). Before using the files, this ZIP file must be "unpacked". We recommend a computer. In modern operating systems this function is included in the file viewers (e.g. Windows Explorer).

After that, it is usually enough to identify the appropriate file in the Stickbär folder (depending on the format used) and transfer it to the embroidery machine. This is done with a USB stick, via WLAN, rarely via a cable.

Payment information

We offer the following payment options:

1. Payment via Paypal
2. Payment in advance via bank transfer

Detailed information about the individual payment options

1. payment via Paypal

Only a few steps to payment:

1. Select "PayPal" as your payment method at checkout.
2. To process the payment, you will be redirected to the PayPal website. 
3. If you are already a PayPal customer, you can log in with your PayPal user data and initiate the payment.
   If you do not have a PayPal account yet, you can create a PayPal account and then confirm the payment. For the payment methods direct debit via PayPal, credit card via PayPal and purchase on account via PayPal the creation of a PayPal account is not necessary.
4. After that you will be redirected back to us (www.stickbaer.de).

2. prepayment via bank transfer

Transfer the invoice amount conveniently to our bank account within 3 days, stating the reason for payment. We will inform you about our bank details and the purpose of the transfer separately by e-mail during the order process. 

Delivery time

The delivery time (time until the file set is unlocked for download) depends on the selected payment method. As a rule, downloads are activated within a few minutes when paying with Paypal.

If the payment option prepayment was selected, the delivery time depends on the processing times of the banks and savings banks concerned. The download is usually available after 3 working days.